Warranty Shield Terms of Service

Effective:: 17/07/2026
Last updated:: 17/07/2026

1. About these terms

These Terms of Service ("Terms") are an agreement between you and DealSteals.com Pty Ltd (ACN 153 602 870, ABN 87 153 602 870), trading as Warranty Shield ("we", "us", "our"). They govern your use of the Warranty Shield app (listed as Warren AI), including its AI assistant, Warren.

By creating an account or using the app, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the app.

2. Who can use the app

You must be at least 18 years old and using the app in Australia. By using the app you confirm that you meet these requirements.

3. What the app does and what it doesn't

Warranty Shield helps you organise and keep track of the things you own: your products, receipts, warranties, claims and faults. It also provides general information about your consumer rights, and can help you draft documents such as claim letters.

Importantly:

Warranty Shield is an organiser, not a data custodian. We tell you what to keep and help you keep it in your own storage. We do not store your documents on our servers (see section 8).
The app provides general information, not legal advice. Information about consumer rights (including under the Australian Consumer Law) is general in nature, may not fit your specific circumstances, and is not a substitute for advice from a qualified lawyer or a regulator such as the ACCC or your state or territory consumer-affairs body.
We do not guarantee any outcome of a warranty claim, consumer-law claim, insurance claim or dispute.

4. Warren and AI-generated content

Some features use our AI assistant, Warren (powered by Anthropic), to help you, for example drafting or polishing claim letters, decoding error codes, or reading receipts.

AI content is a draft you must review. Every AI output is labelled "Drafted by Warren: review before sending." You are responsible for reading, checking and editing any AI-generated content before you rely on it or send it to anyone.
AI can be wrong. AI outputs may contain inaccuracies, omissions or content that does not fit your situation. Do not treat them as legal advice.
You must not use the AI features to create unlawful, misleading, harassing or infringing content.

5. Consumer rights information

The app surfaces general information about consumer guarantees and rights (for example, under the Australian Consumer Law) to help you understand and pursue them. This information:

Is general and educational only;
May be affected by the specific facts of your situation and by changes in the law; and
Does not create a lawyer–client relationship with us.

For advice specific to your circumstances, consult a qualified legal professional or the relevant regulator.

6. Your storage and connected accounts

The app organises your files into your own Google Drive or Microsoft OneDrive account, and emails backup copies to your email address. You are responsible for:

Maintaining those accounts and your access to them;
The security of your login credentials; and
Any terms imposed by Google, Microsoft or your email provider.

You grant the app permission (via a narrow OAuth scope) to create and manage a dedicated "Warranty Shield" folder in your Drive or OneDrive. You can revoke this permission at any time in your Google or Microsoft account settings; doing so will stop the app from saving to or reading from that storage.

(Note: Apple iCloud storage is not currently supported and is planned for a future version.)

7. Your responsibilities

You agree to:

Provide accurate information;
Keep your account secure and not share it;
Use the app lawfully and only for your own consumer purposes;
Keep your backup email address up to date to protect against data loss; and
Not misuse, disrupt, reverse-engineer, or attempt to gain unauthorised access to the app or our systems.

8. Your data, backups and the limits of what we can recover

Warranty Shield is built so that your data lives with you, not with us:

We store only metadata (names, dates, references, notes) needed to run the app. We do not store copies of your receipts, photos or documents.
Your files are stored in your own Google Drive or OneDrive.
Backup copies of your documents are emailed to you, and periodic summary emails include a portable backup of your records.

Because of this:

We are not responsible for the availability, security or integrity of files stored in third-party services such as Google Drive, OneDrive or your email provider.
We are not responsible for data loss caused by those providers, by you deleting files, or by you revoking the app's access to your storage.
We do not guarantee delivery of backup emails (email is subject to spam filters, provider outages and inbox management).
We do not provide file-recovery services for files deleted from your own accounts.

Permanent loss of your records is only possible if you delete your data from every place it lives at once, that is, if you delete the files from your Drive/OneDrive (and empty the trash), delete or lose access to the email account holding your backups, and delete your Warranty Shield account. Please keep a backup email address set to reduce this risk.

If we stop operating: your files remain in your own Drive/OneDrive and email, and before any planned shutdown we would email you a portable export of your metadata records. The app closing does not delete anything from your own accounts.

9. Purchases and payments

Some features are available through one-time in-app purchases or credit packs. Purchases are processed by the Apple App Store or Google Play, subject to their terms. We do not receive or store your full payment-card details.

Nothing in these Terms limits any refund or other right you have under the Australian Consumer Law or the app store's own policies.

10. Acceptable use

You must not use the app to:

Break any law or infringe anyone's rights;
Upload malicious, unlawful or infringing content;
Impersonate others or provide false information; or
Interfere with, probe or overload our systems.

We may suspend or terminate accounts that breach these Terms or that show signs of fraud or abuse.

11. Intellectual property

The app, its content and its branding (including "Warranty Shield", "Warren AI" and "Warren") are owned by or licensed to us. You may use the app for your personal consumer purposes only. You keep ownership of the content and records you create and store, and these Terms do not transfer ownership of your data to us.

12. Third-party services

The app relies on and links to third-party services (including Google, Microsoft, Anthropic, Apple, Google Play, and government consumer-affairs websites). We are not responsible for those services or their content, and your use of them is governed by their own terms. The service providers that handle personal information on our behalf are listed, and kept current, in Appendix A of our Privacy Policy.

13. Availability, changes and discontinuation

We aim to keep the app available and accurate, but we do not guarantee it will always be available, uninterrupted or error-free. We may:

Update, change or remove features;
Suspend the app for maintenance; or
Discontinue the app, in which case section 8 (and our Privacy Policy) explain how your data remains with you and how we would provide a metadata export before a planned shutdown.

14. Disclaimers and limitation of liability

Australian Consumer Law: Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that the law says cannot be excluded. If you are a consumer under the Australian Consumer Law, you may be entitled to a remedy for a failure to meet a consumer guarantee.

Otherwise, and to the maximum extent permitted by law:

The app and its information (including consumer-rights information and AI-generated content) are provided "as is", without warranties beyond those that cannot be excluded by law.
We are not liable for indirect or consequential loss, or for loss arising from third-party services, your own storage or email accounts, or your reliance on general information or AI drafts without checking them.
Where our liability can be limited by law, our total liability to you is limited (at our option) to re-supplying the relevant service, or to the amount you paid us for the app in the 12 months before the claim.

15. Indemnity

To the extent permitted by law, you agree to compensate us for loss we suffer arising from your breach of these Terms or your unlawful use of the app. This clause does not limit any right you have under the Australian Consumer Law.

16. Privacy

Our handling of your personal information is described in our Privacy Policy, which forms part of these Terms.

17. Changes to these terms

We may update these Terms from time to time. If we make material changes, we will notify you through the app or by email. Continuing to use the app after changes take effect means you accept the updated Terms.

18. Governing law

These Terms are governed by the laws of New South Wales, Australia, and you and we submit to the courts of that jurisdiction. This does not affect any rights you have under the Australian Consumer Law.

19. Contact us

DealSteals.com Pty Ltd (trading as Warranty Shield) Email: support@warrantyshield.com.au